Analytics & Insights
Understand your customers and make data-driven decisions to grow your business.
Track key customer metrics to understand your loyalty programme's performance:
- Total active customers and growth trends
- New vs. returning customer ratios
- Customer lifetime value
- Engagement rates and visit frequency
- Customer demographics and preferences
Monitor how the Indie Points programme impacts your bottom line:
- Revenue from loyalty programme members
- Average transaction value trends
- Redemption rates and reward costs
- Return on investment (ROI) metrics
- Revenue growth over time
See how customers interact with your loyalty programme:
- Scan frequency and visit patterns
- Point earning and redemption activity
- Reward popularity and effectiveness
- Peak visit times and days
- Customer retention rates
Analyse your loyalty programme's effectiveness:
- Point distribution and balance trends
- Reward redemption rates by type
- Programme cost analysis
- Most effective reward strategies
- Customer acquisition through referrals
Our analytics dashboard provides real-time insights into your loyalty programme. View comprehensive reports, export data for further analysis, and set up automated reports delivered to your email. All data is presented in easy-to-understand charts and graphs.
With comprehensive analytics at your fingertips, you can make informed decisions about your rewards programme, marketing campaigns, and business strategy. Identify trends, optimise your offerings, and maximise customer lifetime value.
Join Indie Points and gain access to powerful analytics tools that help you understand your customers and grow your business. Contact us to learn more about our analytics features.